Interactive Customer Service Guidelines

Evenzhub leaves no stone unturned to provide ultimate customer satisfaction. Owing to the badage ‘Customer Is King’, the customer support team strives to provide prompt and effective customer service and support via following channels-

Email:

Please email us at connect@evenzhub.com . for all kinds of support and queries. Please email at business@evenzhub.com ssfor all sales and business-related queries. We will ensure a quick and prompt reply and address to your queries within 48 hours.

Phone Support:

Call us at +91-11-40197935 for all of yours queries or requests and our customer service representatives will get in touch with you during working hours (1000 hrs – 1800 hrs, Monday-Friday). You can leave us a voice message in case you are not able to speak to us.

Live Chat:

Reach to us in just a matter of second. Go to our website and ping us for a live chat with our customer service representatives (During working hours 1000 hrs – 1800 hrs, Monday-Friday).

Feedback system

Your feedback is valuable to us. Please share your experience and feedback with us at connect@evenzhub.com . It will help us to serve you better and improvise our support systems.

Products & Services Specific Guidelines:

Venues:

We make sure that you receive the response to your RFQ within 72 hours of your query.
Our process of exploring information and renting Venue Booking service from us is very comprehensive and user friendly. Evenzhub is a facilitator between the client (event organiser) and the venue provider. We will ensure the services required by you are delivered with a good level of satisfaction in a timely manner. Any delay beyond the stipulated time window may be due to some unavoidable circumstances or holidays in between and we highly regret for any such inconvenience caused to you.

Please read the Service Agreement (generated at the time of finalisation of the services) carefully which will govern the delivery of services. For everything related to privacy, payment and refunds, please read carefully our ‘Terms & Polices’ section.

Rooms:

We make sure that you receive the response to your RFQ within 72 hours of your query.
Our process of exploring information and getting Bulk Rooms (for events and conference purpose only) booking service from us is very comprehensive and user friendly. Evenzhub is a facilitator between the client (event organiser) and the hotels. We will ensure the services required by you are delivered with a good level of satisfaction in a timely manner. Any delay beyond the stipulated time window may be due to some unavoidable circumstances or holidays in between and we highly regret for any such inconvenience caused to you.

Please read the Service Agreement (generated at the time of finalisation of the services) carefully which will govern the delivery of services. For everything related to privacy, payment and refunds, please read carefully our ‘Terms & Polices’ section.

Event Technology

We make sure that you receive the response to your RFQ within 72 hours of your query.
Our process of exploring information and renting Event Technologies (for events and conference purpose only) booking service from us is very comprehensive and user friendly. Evenzhub is a facilitator between the client (event organiser) and the technology service provider/owner. We will ensure the services required by you are delivered with a good level of satisfaction in a timely manner. Any delay beyond this time window may be due to some unavoidable circumstances or holidays in between and we highly regret for any such inconvenience caused to you.

Please read the Service Agreement (generated at the time of finalisation of the services) carefully which will govern the delivery of services. For everything related to privacy, payment and refunds, please read carefully our ‘Terms & Polices’ section.

Event Planning:

Buying the Event Planning Services are prompt!
Our process of exploring information and procuring Event Planning Services from us is very comprehensive and user friendly. Evenzhub is the owner of all event planning packages and services and reserved a right of the content and ideas shared. We will ensure the services committed to you are delivered with a good level of satisfaction in a timely manner. After procuring the services, our planning consultant will get in touch with you and form a timeline of the delivery of the services based on the understanding of your requirements and mutual consent. Any delay beyond this time window may be due to some unavoidable circumstances or holidays in between and we highly regret for any such inconvenience cause to you.

Please read the Service Agreement (generated at the time of finalisation of the services) carefully which will govern the delivery of services. For everything related to privacy, payment and refunds, please read carefully our ‘Terms & Polices’ section.

Delivery of Services and Products

Evenzhub in Social Media

Our official Social Media pages are:
Facebook
Twitter
Instagram
LinkedIn

We are not responsible for any loss or damage to you caused by any similar fake pages operated by any malicious person or entity.

Service Fee

Evenzhub is fully transparent and charge no commission from the clients. However against the client servicing and getting best deals for the clients, we charge 3%-5% of the order amount as the Service Fee.

We Provide assistance at every step of the way

Evenzhub is committed to give a pleasant experience to anyone and everyone who gets services and products from our platform. Personal attention is key, whether it is in the form of a personal buying assistant, live chat, prompt settlement of payment queries, or something as simple addressing a small query of yours. A follow-up email or reminder phone call or text message regarding a query is most sought after and would be welcomed.

Have a Nice and Happy buying experience at Evenzhub!

And, don’t forget to share your experience with us at connect@evenzhub.com